The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.
| 12:00 |
Introduction from Ian Robertson, Customer Operations Specialist at The Forum |
| 12:05 |
Presentations from 4 x Award winning stories on this topic
- Firstsource – Listen as Mark Forbes explains how they developed decision systems, creating easier access to data and developed an AI enabled reporting environment that supports leaders across the organisation.
- eBay – Hear how Mohamad Rusydi Che Rosli has embraced AI and brought it to life within a complex organisation
- OVO Energy - Kieron Meyrick will talk about how they went from a reporting function to a strategic partner. Building visibility, trust and commercial impact through data.
- Nicola Corkin from AXA Insurance will show how clarity of thinking and structured transformation can elevate planning maturity across a complex operation, connected data, governance and decision-making.
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| 12:35 |
Question and Answer |
| 12:45 |
Session Ends |