Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 02 August 2022

The Inner Circle Guide to Cloud-Based Contact Centre Solutions

Modern contact centres are increasingly moving to cloud-based solutions, with more than 75% making full or partial transitions already. Among these contact centres, cloud-based solutions have proved to be technically flexible, scalable and financially beneficial.

Yet, some contact centres continue to use on-prem solutions, despite growing competitive pressures and the cloud’s business continuity advantages. Why? Their leaders may be unable to find trusted answers to their questions or resources that address lingering concerns about data migration.

In this report, leading solution providers answer common end-user questions about the cloud. With topics ranging from security and integration to functionality and risk, you’ll learn:

How to determine a solution’s security and compliance
What you can do to prepare for cloud customisation and implementation
How to prove the cloud’s real, long-term ROI
What successful cloud implementations have in common and how you can avoid familiar pitfalls

Download the report to get exclusive insight into the future of cloud-based solutions from leading providers.