Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 05 August 2022

Partner Article: OVO Energy Aims To Boost Team Engagement and Career Development with Centrical

Centrical is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations.

For its Zero Carbon Living Advisors, OVO Energy selected Centrical to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care - that treats customers as individuals, and quickly resolves enquiries.

Using personalised micro-learning and collaboration tools within Centrical, OVO Energy will also strengthen its learning culture by helping advisors identify and take action on their unique learning and development opportunities.

Alison Jaap, Customer Care Director at OVO Energy said: “We ran numerous pilots over the past 18-months to help drive employee engagement within customer care, particularly while we welcomed new customers and colleagues from SSE Energy Services into the OVO family. We’re confident Centrical is aligned with our company values, and the right business partner to support our transformation to a new target operating model, focused on account management.”

“Centrical has lots of experience working with regulated businesses who want to improve business performance, but not at the expense of the employee experience. We’re therefore excited to be entering into a business partnership with OVO Energy, particularly during this period of global instability.” said Duncan MacPherson, RVP Sales & Marketing EMEA at Centrical. “We look forward to a successful continued partnership with Alison and the team OVO.”