Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Navigating the AI Frontier

Published on 24 July 2024

Navigating the AI Frontier

Arguably the biggest tech talking point in many years, AI is currently riding a wave of enthusiasm, investment and hype as organisations across the economy rush to capitalise on its clear potential. Behind the headlines, the contact centre industry sits right at the centre of moves to roll out AI-powered technologies to deliver on its core capabilities, including enhancing human skills and managing repetitive tasks.

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This article was first published in the 2024 Best Practice Guide - Shaping the Future

To download a full digital copy of the Best Practice Guide, click here.

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