Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 27 April 2014

LV= 2014 Case Study - Planning to be Britain’s best loved insurer

Discover how LV=’s transformational planning approach has removed workplace siloes, engaged staff and delivered remarkable customer service, while saving the business £1.1 million.

Collaboration has been the key for LV=’s general insurance (GI) planning teams, in helping the business with its vision to be Britain’s best loved insurer. Steered by an experienced and consultative management team, they have implemented a central, closed-loop planning process that creates a clear line of sight – from the five-year plan to 15-minute intervals – and sizes the cross-skilling required between Claims, Sales and Service. The team plan for volatility and peak demand through a suite of people-friendly initiatives – including homeworking, bankable hours and lifestyle shifts, as well as Surge Planning, Fit4Peak and the Sales & Service Taskforce. LV= has seen overall 83% employee engagement (8% above benchmark), £1.1m operational savings, a 20-30% increase in claims service levels and a sector-beating 86% customer satisfaction score.

Read the full case study here