Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 28 November 2024

Enterprise Planning: are good planning principles transferrable?

The Forum has always been here to support planning professionals across all customer operations be this Contact Centre’s, Back Office, Branch or Field and we have specific Forums catering for these areas.

Whilst many people stay within these siloes we have seen the move across these become more prevalent over the recent years with the direction of travel seeming to be Contact Centre Planning Professionals taking the mature planning principles embedded in this environment into other areas.

One of the main reasons for this is the maturity of Workforce Planning technology in this area. Most current offerings have a history of nearly 30 years of deployment experience coupled to the wealth of data we have from our routing platforms giving the granularity of data down to 15 minute interval for both the customer and the employee within our organisation.