2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Transforming customer journeys for real results

Published on 12 June 2025

2025 Awards Case Study: Transforming customer journeys for real results

When Aldermore Group decided to change how they approached customer experience, they knew it wouldn’t be easy. Change never is. But they also knew it was necessary. The old way of making improvements— tweaking one process at a time—just wasn’t delivering the results they needed. Customers wanted smoother journeys, faster responses, and a more joined-up experience. To make that happen, Aldermore had to think differently.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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