2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Making power of attorney simpler for everyone

Published on 24 June 2025

2025 Awards Case Study: Making power of attorney simpler for everyone

Emma Robinson isn’t someone who waits for problems to fix themselves. She sees something that isn’t working, and she gets stuck in to make it better. Working in customer service at TSB, she knew the Power of Attorney process wasn’t just frustrating— it was causing real problems for customers and colleagues alike. The process was slow, confusing, and led to too many rejections. Customers were left waiting, and branch staff were dealing with a growing number of complaints. Instead of accepting it as just the way things were, Emma set out to change it.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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