2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Driving change at Firstsource

Published on 24 June 2025

2025 Awards Case Study: Driving change at Firstsource

Darren Harvey, a key member of the workforce management team at Firstsource, has made a lasting impact on one of the company’s most important clients—a major utility provider. Darren has spent years honing his skills in workforce planning. He has used his experience to navigate complex challenges, improve systems, and deliver better outcomes for the client. His role requires him to maintain capacity planning, monitor operations, and manage metrics. But, it’s the changes he’s made in the last year and a half that have truly stood out.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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