Academy Box sets


Take the opportunity to gain accreditation in a specific subject. Our Box Sets are groups of related modules that help you focus your learning. At the end of these you will receive Foundation Accreditation to recognise your new knowledge and development.

Box Set: Setting the right targets

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Targets are key to delivering our strategies and managing performance, whether you are a leader, manager or analyst, setting, understanding and delivering targets in the right way is essential for success. This 6 part series includes 5 online learning modules to apply the learning in your own role to become an accredited Data, Analytics & Insight Professional.

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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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