Forecasting, Predictive Analysis & Insight
Scheduling, Working Patterns & Wellbeing
Real-Time Effectiveness & Tactical Planning
Reporting & MI Automation
Wednesday 5th June, 14:00 - 15:30
Analytics for Speech, Desktop and Text
Tuesday 25th June, 14:00 - 15:30
Training & Development
Tuesday 11th June, 13:30 - 15:00
Quality & Improvement
Tuesday 4th June, 14:00 - 15:30
Knowledge & Content Management
Tuesday 25th June, 10:00 - 11:30
Digital Channel Planning
Wednesday 12th June, 10:00 - 11:30
Back Office & Processing Operations
Thursday 20th June, 10:00 - 11:30
Field Planning
Thursday 6th June, 13:30 - 15:00
Branch & Retail
Contact Centre Platforms
Tuesday 18th June, 09:30 - 11:00
Outbound Contact
Tuesday 18th June 14:00 - 15:30
Local Government
Housing
North America Planning Teams
Complaints Handling
Artificial Intelligence