Forecasting, Predictive Analysis & Insight
Tuesday 4th June, 09:30 - 11:00
Scheduling, Working Patterns & Wellbeing
Tuesday 25th June, 10:00 - 11:30
Real-Time Effectiveness & Tactical Planning
Thursday 20th June, 14:00 - 15:30
Reporting & MI Automation
Wednesday 5th June, 14:00 - 15:30
Analytics for Speech, Desktop and Text
Tuesday 11th June, 14:00 - 15:30
Training & Development
Tuesday 19th March, 14:00 - 15:30
Quality & Improvement
Wednesday 6th March, 14:00 - 15:30
Knowledge & Content Management
Tuesday 12th March, 14:00 - 15:30
Back Office & Processing Operations
Thursday 21st March, 10:00 - 11:30
Field Planning
Thursday 21st March, 09:30 - 11:00
Branch & Retail
Contact Centre Platforms
Tuesday 5th March, 09:30 - 11:00
Outbound Contact
Tuesday 5th March 14:00 - 15:30
Local Government
Housing
Wednesday 20th March, 14:00 - 15:30
Complaints Handling