Virtual & Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free member networking events to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead, as space is limited and they can fill up fast.

Book the virtual events listed below or contact us if you would like an event near you once travel restrictions are lifted. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands.

Virtual Best Practice Day for Quality & Customer Experience

Published on 09 June 2019

Virtual Best Practice Day for Quality & Customer Experience

9th June 12:45-16:30

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. We will host this virtually on Zoom. 

This is the chance to meet and learn from all 6 finalists in the National Quality Best Practice Team Awards. Before the day, you get the chance to review short videos on YouTube, for all 6 teams. Then, on the day 
 - You get to talk to key players involved in making this happen, to draw out the learning and ask your own questions
 - We break into network groups, sharing experiences and digging deeper on key topics of interest 
 - We end the day by sharing key learning and learn about the issues we are working on, which can be the focus on future national networking events 

12:30    Doors open –networking 
12:45    Welcome and Introduction
             The Quality & Improvement Cycle 
13:15    Transforming the role of Quality at npower and at William Hill – meet key players
13:45    Transforming customer operations at HM Revenue & Customs and The Financial Conduct Authority – meet key players 
14:15    Break
14:30    The Quality & Knowledge Management Models at Motability Operations – meet key players
15:00    Networking and Discussion in virtual table groups. Meet and learn from others tackling similar challenges 
16:00    Learning, takeaways and next steps
16:30    Close

Today’s virtual best practice day brings together our two local networking groups with others looking to drive best practice in quality or improvement.

Take this chance to meet and hear from all the finalists in our 2020 Quality Awards – as well as other professionals.

Future networking groups in Sept and Dec will give the chance to develop these discussions and networking. At present we are planning these to be virtual, but this will be reviewed as the easing of the lockdown becomes clearer  

Book your place

To book your place complete the form below using your work email

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