Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. We will host this virtually on Zoom.
This is the chance to meet and learn from all 6 finalists in the National Quality Best Practice Team Awards. Before the day, you get the chance to review short videos on YouTube, for all 6 teams. Then, on the day
- You get to talk to key players involved in making this happen, to draw out the learning and ask your own questions
- We break into network groups, sharing experiences and digging deeper on key topics of interest
- We end the day by sharing key learning and learn about the issues we are working on, which can be the focus on future national networking events
12:30 Doors open –networking
12:45 Welcome and Introduction
The Quality & Improvement Cycle
13:15 Transforming the role of Quality at npower and at William Hill – meet key players
13:45 Transforming customer operations at HM Revenue & Customs and The Financial Conduct Authority – meet key players
14:30 The Quality & Knowledge Management Models at Motability Operations – meet key players
15:00 Networking and Discussion in virtual table groups. Meet and learn from others tackling similar challenges
16:00 Learning, takeaways and next steps
Today’s virtual best practice day brings together our two local networking groups with others looking to drive best practice in quality or improvement.
Take this chance to meet and hear from all the finalists in our 2020 Quality Awards – as well as other professionals.
Future networking groups in Sept and Dec will give the chance to develop these discussions and networking. At present we are planning these to be virtual, but this will be reviewed as the easing of the lockdown becomes clearer
Book your place
To book your place complete the form below using your work email