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Our professional community is a unique, safe place to meet and share best practice. Join our free networking groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). Please book ahead, to protect the time and to be prepared with your questions. Look here for details of the leadership network.


Knowledge & Content Management

Published on 01 April 2020

Knowledge & Content Management

This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.

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