Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free regional networking events for members to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead. These are popular events, they fill up fast. Often hosted by members, space is limited.

Book the events listed below or contact us if you would like an event nearer you. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands. Networking across Europe is possible where there is sufficient interest.  


The AA Ireland & Three Ireland Site Visit

3rd June, Dublin

Your chance to meet two of our Innovation & Transformation finalists and find out more about their Innovations. The AA Ireland are using technology to improve customer and colleague experience while Three Ireland are putting the planning team at the heart of the business and driving change with a seat at the table.

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Categories: Site Visits

National Best Practice Day for Quality & Customer Experience

9th June, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Engage with and help shape our new best practice framework for quality & customer experience
 - Hear from the winners of the Quality Team of the Year and other organisations
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

LNER Site Visit

11th June, York

Your chance to visit our  our Innovation & Transformation Awards finalist, LNER who are taking planning techniques to other areas of the business with amazing results.

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Categories: Site Visits

Sky Site Visit

18th June, Livingston

Your chance to visit Innovation & Transformation finalists, Sky, who are continually innovation and improving how their planning team works to bring clear value and benefit for the business.

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Categories: Site Visits

Legal & General (Back Office) - As part of the Back Office Best Practice Day

25th June, Solihull

Your chance to hear more from Innovation & Transformation finalists, Legal & General, who are taking planning techniques to other areas of the business with amazing results. This is part of our Back Office free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 

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Categories: Site Visits

National Best Practice Day for Back Office

25th June, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Learn about and engage with the best practice framework for planning and insight in the back office 
 - A unique chance to meet with key stakeholders in the back office transformation at Legal & General 
 - Hear from organisations about how they have transformed their back office operation and the challenges they overcome
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

Vitality Site Visit

June, Stockport

Your chance to visit our Innovation & Transformation finalists, Vitality, who are using automation to transform the service they provide.

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Categories: Site Visits

RS Components Site Visit

July, Corby

Your chance to visit our Innovation & Transformation finalists, RS Components who are putting data at the heart of cultural change - to improve performance and transform their business.

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Categories: Site Visits

Yorkshire Ambulance Service Site Visit

15th September, Wakefield

Your chance to visit our Innovation & Transformation finalists, Yorkshire Ambulance Service, who are taking planning techniques to other areas of the business with amazing results.

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Categories: Site Visits

Legal & General (Coaching) Site Visit - as part of a Networking day

17th September, Cardiff

Your chance to visit our Innovation & Transformation finalists, Legal & General, who are putting data at the heart of cultural change - to improve performance and transform their business. This is also the chance to network, share experiences and work together on key issues. The group will be for Planning/Insight professionals, and the topics for discussion are up to you.

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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