Virtual Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join our free networking groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below or complete this form. Don't worry if you cannot make one of the meetings we will keep you involved in future dates.

Look here for details of the leadership network.



Predictive Analysis, Insight & Forecasting

Predictive Analysis, Insight & Forecasting

12th Oct 2021, 11:30 - 13:00

7th Dec 2021, 11:30 - 13:00

Scheduling, Working Patterns & Wellbeing

Scheduling, Working Patterns & Wellbeing

12th Oct 2021, 13:30 - 15:00

7th Dec 2021, 13:30 - 15:00

Tactical Planning & Real-Time Effectiveness

Tactical Planning & Real-Time Effectiveness

19th Oct 2021, 13:30 - 15:00

14th Dec 2021, 13:30 - 15:00

Reporting & MI Automation

Reporting & MI Automation

22nd Jul 2021, 9:30 - 11:00

14th Oct 2021, 9:30 - 11:00

9th Dec 2021, 9:30 - 11:00

Analytics network for Speech, Desktop and Text

Analytics network for Speech, Desktop and Text

21st Sep 2021 13:00 - 16:30

23rd Nov 2021 13:00 - 16:00

Knowledge & Content Management

Knowledge & Content Management

27th Jul 2021, 13:00 - 14:30

14th Sep 2021, 13:00 - 14:30

24th Nov 2021, 13:00 - 14:30

Quality & Improvement

Quality & Improvement

Supported by: 

29th Sep 2021, 14:00 - 15:30

2nd Dec 2021, 14:00 - 15:30   

Local Government

Local Government

14th Sept 2021, 11:00 - 12:30

1st Dec 2021, 11:00 - 12:30

Rail Industry

Rail Industry

12th Oct 2021, 09:30-11:00

7th Dec 2021, 09:30-11:00

Digital Planning including Asynchronous Messaging

Digital Planning including Asynchronous Messaging

14th Oct 2021, 13:30 - 15:00

9th Dec 2021, 13:30 - 15:00

Back Office & Processing Operations

Back Office & Processing Operations

13th Oct 2021, 13:30 - 15:00

8th Dec 2021, 13:30 - 15:00

Field Planning

Field Planning

29th Sep 2021, 11:00 - 12:30

2nd Dec 2021, 11:00 - 12:30

Branch & Retail

Branch & Retail

27th Jul 2021, 10:00 - 11:30

19th Oct 2021, 10:00 - 11:00

14th Dec 2021, 10:00 - 11:30

Contact Centre Platforms

Contact Centre Platforms

16th Sep 2021, 13:30 - 15:00

30th Nov 2021, 13:30 - 15:00

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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