Virtual & Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free member networking events to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead, as space is limited and they can fill up fast.

Book the virtual events listed below or contact us if you would like an event near you once travel restrictions are lifted. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands.

Intro to the Planning Cycle

Date TBC

Learn the role planning plays in implementing your strategic objectives.  Understand the importance of your role and how you can help others.
 - Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan.
 - Learn about the importance of effective data checkpoints, change governance and hand-overs 
 - Play apart in driving continuous improvement and become the nerve-centre of the business

Telling Stories with numbers

In this webinar we explore techniques for presenting and communicating data to support turning insight into action.  These include:

- The Pyramid Principle
- Emotional Engagement
- The Pattern of Great Presentations

Introduction to Coaching

Date TBC

Learn how adopting a coaching approach when communicating with others can help you support and be supported by your peers and deploy a different technique when looking at root cause analysis. Learn about the versatility and benefits of taking a non-directive approach in your communication.

Introduction to Stakeholder Management

Date TBC

This course provides an overview of the fundamental components of successful stakeholder management. Learning outcomes include:

- The value of Stakeholder Identification

- Fundamentals of stakholder mapping

- The benefits of stakeholder influencing

Gathering Qualitative Feedback

Date TBC

Hear about different methods for collecting information along with the pitfalls to avoid. Learn how to engage with your stakeholder to gather feedback and information to improve your planning.

- Understand different methods for gathering feedback

- Improve your questioning skills and start to gather honest usable feedback

- Learn how to gather feedback that make you feel good

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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