Conferences

The Forum hold key conferences through out the year including our flagship Customer Strategy and Planning conference and community conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 

2022 Customer Strategy & Planning Virtual Conference

4th - 13th April 2022, Virtually

The virtual conference will kick-off on Monday 4th April at 09:30 with The Forum’s keynote and launch of the best practice guide. This will be followed by a mixture of keynotes, technology showcases and workshops throughout April. 

The agenda has been designed differently to space and pace your learning, helping you to protect your time around other business activities.

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Categories: 2022 CSP

2022 Customer Strategy & Planning Connections

26th April 2022, Newcastle

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

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2022 Gala Awards Celebration

26th April 2022, 19:30

As the conference ends the Gala award starts, there will be a live in-person Awards Gala with street food, drinks and live entertainment. This informal evening will include the presentation for the 2022 Awards, which will also be live streamed. Different to previous years, this will be a more informal and casual evening of celebration (not black tie!). 

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Categories: 2022 CSP

On-Demand Conferences

Catch up on the presentations from our previous conferences.
2021 National Conference

2021 National Conference

2021 Customer Strategy & Planning

2021 Customer Strategy & Planning

2020 National Conference

2020 National Conference

2020 Customer Strategy & Planning

2020 Customer Strategy & Planning

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .