Upcoming Conferences

The Forum hold key conferences through out the year including our flagship Customer Strategy and Planning conference and community conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader?
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Leadership Events

National Conference 2021

Virtually 1st to 5th November

This year our National Conferences for Planning, Insight & Customer Experience will be held virtually across the week of 1st November, to be as accessible as possible to everybody.

National Conference Community Connection 2021

9th November, Crewe Hall

Our Community Connection face-to-face event will be on Tuesday, 9th November at Crewe Hall, Crewe from 8.30 until 5.00, COVID regulations permitting.

It is our first face-to-face national event for over 2 years and places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.

We will hold your membership places until 15th October, after that date we will open places to a waitlist. We recommend that you confirm your places before this date.

Customer Strategy & Planning 2022

26th April 2022, Newcastle & Virtually

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

Previous Conferences

Catch up on the presentations from our previous conferences.

Published on 27 January 2021

Free Webinar: 2021 Theme & Best Practice Programme Launch

Hosted on 27th Jan 2021 by Phil Anderson

Learn how The Forum can inspire and support you during 2021, making the most of your membership and the community of best practice.

- Learn about our theme for 2021 and the context and possibilities for the year ahead
- Hear the shortlisted finalists for the 2021 Awards as they are announced
- Find out about our Best Practice programme for 2021 and how to get involved for members and the wider community.

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Author: Alison Conaghan

Categories: Impactful Professional Recording, 2020 CSP

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.

2021 National Conference november 1st to 5th

COMMUNITY CONNECTIONS NOVEMBER 9TH, CREWE HALL