Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

National Conference 2021

9th November 2021, Venue TBC

National Conference 2021

Our National Conference offers a community focus of thought leaderships, workshop based discussion and networking. Dedicated workshops for Planning, Insight and Quality are designed to help you identify areas of improvement with practical takeaways.

This year's conference is face-to-face, with a series of keynotes and open networking discussions.

We will follow this up with some virtual sessions for those who cannot travel as they have been so popular.

As always with our events, these will be highly interactive with thought leadership stimulating new ideas and lively discussion.

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Categories: 2021 National Conference

Previous Conferences

Catch up on the presentations from our previous conferences.

Free Webinar: 2021 Theme & Best Practice Programme Launch

Published on 27 January 2021

Free Webinar: 2021 Theme & Best Practice Programme Launch

Hosted on 27th Jan 2021 by Phil Anderson

Learn how The Forum can inspire and support you during 2021, making the most of your membership and the community of best practice. 

 - Learn about our theme for 2021 and the context and possibilities for the year ahead
 - Hear the shortlisted finalists for the 2021 Awards as they are announced
 - Find out about our Best Practice programme for 2021 and how to get involved for members and the wider community.

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Author: Alison Conaghan

Categories: Impactful Professional Recording, COVID-19 Series 2, 2020 CSP

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team. 

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
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Birdhall Lane,
Stockport, SK3 0XA

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