Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

Customer Strategy & Planning 2021

26th - 30th April, Virtually

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations


Previous Conferences

Catch up on the presentations from our previous conferences.

Free Webinar: Planning for COVID-19 Series 2: The new flexibility challenge: temporary versus permanent solutions

Hosted on 11th Feb 2021 by Phil Anderson

11-months of temporary response are starting to feel like enduring solutions, this webinar will explore how flexibility is changing. Understand the new and changing demands of our colleagues and how to provide effective support.

Free Webinar: 2021 Theme & Best Practice Programme Launch

Hosted on 27th Jan 2021 by Phil Anderson

Learn how The Forum can inspire and support you during 2021, making the most of your membership and the community of best practice. 

 - Learn about our theme for 2021 and the context and possibilities for the year ahead
 - Hear the shortlisted finalists for the 2021 Awards as they are announced
 - Find out about our Best Practice programme for 2021 and how to get involved for members and the wider community.

Free Webinar: Planning for COVID-19 Series 2: Forecasting with no data: Building Predictions that are trusted

Hosted on 21st Jan 2021 by Ian Robertson

Following on from the previous webinar, we will start to look at methods for building supply & demand forecasts when data is limited or not available.

Sponsored by Eleveo

Free Webinar: Planning for COVID-19 Series 2: What do we know and what will be different?

Hosted on 14th January 2021 by David Preece

With the latest lockdown now in place we need to understand what we can learn from our experience of 2020 whilst recognising the differences and new challenges we could face. This interactive webinar will cover:   
 - Lessons learned, tagging data and creating a framework for reference
 - Understanding what we know and the impact of this
 - Recognising what we don’t know and how this will be different

Free Webinar: Planning for COVID-19 Series 2: 365 Days Later

11th Mar 2021, 11:00

March will bring the 1st birthday of COVID-19 as a Pandemic and the month which first saw the United Kingdom introduce a National lockdown. This webinar will explore the patterns, the trends and the lessons learned by the Customer Contact industry.

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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