Contact: hello@welovetoknow.com
Website: https://welovetoknow.com/
LinkedIn: https://www.linkedin.com/company/welovetoknow/
The Knowledge Group (tkg) is an advisory and sourcing firm, helping you access next-generation procurement and outsourcing services.
We bring together market intelligence, a practitioner network, and a global marketplace of service providers to help you source and manage business services quickly and efficiently, without compromising on quality.
With a strong track record supporting brands across the UK and internationally, we work in close partnership with you to achieve your business goals. Whether it is sourcing new suppliers, benchmarking costs, or optimising spend across BPO, technology, or wider business services, we provide actionable insight to connect you with the right partners.
Case study links:
- From 0 to 12, 500 FTE; How tkg built and managed a complex eco-system to help UK government outsourcing
- How we helped a large global brand discover new contact centre suppliers
- How tkg successfully realigned the partnership between a buyer and their BPO supplier
- How tkg helped our client gain competitive edge through tech transformation
- How we delivered significant cost savings for a global technology company
- How we supported our client to achieve a 30% increase in sales
Meet the team
Joel Walker
Co-Founder & Managing Director Platform Services
joelw@welovetoknow.com
https://www.linkedin.com/in/joelwalker/
Joel is one of The Knowledge Group’s co-founders. Directing platform services amidst a rapidly growing international marketplace, Joel brings leadership, strategic thinking and creative solution design to business problems. He is MBA-qualified, and has led complex outsource and offshore operations for a number of welk-known brands across 45 countries.
Spencer Brooks
Co-Founder & Group Managing Director
spencerb@welovetoknow.com
https://www.linkedin.com/in/spencer-brooks-7209607/
Spencer has over 25 years of experience in the Business Process Outsourcing sector, working on both the buyer and supplier sides. He is a qualified accountant and offers a focused, evidence-based commercial and financial perspective to client transformation. Spencer now leads the The Knowledge Group and its advisory practice, which specialises in assisting businesses to turn their strategic plans into practical delivery projects.
Nick Dutton
Managing Director - Technology Services
nickd@welovetoknow.com
https://www.linkedin.com/in/nicholas-dutton-5aa7062/
With over 20 years’ experience in telecommunications and customer engagement technology, Nick specialises in helping organisations improve customer experience through smarter technology and operating model decisions. He has developed extensive experience working with enterprise organisations across contact centre technology, cloud communications and the wider customer engagement eco-system. At The Knowledge Group, Nick supports organisations to assess, design and implement CX technology strategies that place customers and colleagues at the heart of operational transformation while delivering measurable business outcomes.
Gareth Pickles
Managing Associate
garethp@welovetoknow.com
https://www.linkedin.com/in/gareth-pickles-73344210/
Gareth is an experienced transformation leader with over 30 years’ experience improving operations and customer outcomes, combining hands-on delivery with board-level experience. He brings strong expertise in global sourcing and complex, multi-market environments, with a practical, results-focused approach.