2022 Customer Strategy & Planning Conference

Our annual flagship conference for industry professionals

Specifically designed

This highly-rated event is far more than just a conference

Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.
Gold Sponsor
Online conference

A virtual week packed full of inspiring speakers 

Our virtual conference agenda will be packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.
In-person event

Customer Strategy and Planning Connections

Taking place on Tuesday 26th April at The Grand Hotel, Newcastle, the event will be based around open collaboration groups, with tables hosted by senior industry practitioners, each bringing specialist experience in a range of topics or industries. Connections will include our vibrant Exhibition and Networking area.

Gala Awards Celebration 2022

Tuesday 26th April 2022
Join us to share and celebrate with our 2022 Awards winners, stay on after our Customer Strategy & Planning Connections event, dress up or come as you are. 2022 will be a less formal affair than previous years. Expect street food, drinks, awards, music and dancing. The Deadbeats will be back by popular demand.

Places are extremely reasonable at £50 per head plus VAT. Use the booking form below to secure your place, or make sure that this is included in your membership.


The Grand Hotel, Newcastle

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Fill in your details to register for the 2022 Customer Strategy & Planning conference