Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges.

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

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Published on 26 September 2024

What does good quality look like?

This module examines quality frameworks and the essential components to include within diverse organisational contexts:
- Customer Understanding and Interaction: Stresses the importance of genuinely listening and understanding customer needs, emphasising human interaction over scripted responses.
- Outcome-Oriented Service: Advocates delivering appropriate outcomes by balancing customer expectations with business needs, avoiding overly rigid process adherence.
- Efficient and Effective Communication: Focuses on efficient use of time, clear communication, and setting precise expectations to prevent unnecessary follow-ups and enhance customer satisfaction.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.