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Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Published on 21 April 2026

Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Tuesday 21st April 2026, 12:00

WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decisions
Spot problems early. Understand the cause. Fix them immediately.
Managing workforce performance in real time has never been more complex. Volumes spike unexpectedly, AHT drifts, shrinkage creeps up — and by the time daily reports arrive, the damage is already done.
The Sabio WFM AI Assistant changes that.

In this live webinar, we’ll show how AI can continuously monitor performance, dynamically identify root cause, and recommend the best course of action — all in real time.

The WFM AI Assistant is a platform-agnostic AI solution that draws real-time data from:

  • Contact centre platforms
  • WFO and analytics platforms
  • HR systems
  • CRM solutions

It provides a unified, real-time view of workforce performance through:

  • Voice-based natural language interaction
  • Rich, graphical dashboards
  • Powerful intraday modelling capabilities

The result? Faster insight, better decisions, and improved service outcomes.

Live Demo: See It in Action

During the session, Jim Fleming and Scott Doherty will walk through a live demonstration of the WFM AI Assistant. 

 

Hosts and Speakers

Dave Vernon,
Director of Membership & Best Practice
The Forum

Donna Whyman,
Customer Operations Specialist
The Forum

Jim Fleming, 
WFM Solutions Consultant, 
Sabio

Scott Doherty, 
WFM Solutions Consultant, 
Sabio
 


 

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Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, AI & Automation

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.