Forecasting isn’t just about predicting trends; it’s about preparing your business to thrive in a dynamic environment. As seasonal demand surges approach for many contact centres, operational readiness becomes essential for looking to stay efficient, agile, and adaptable.
In this webinar, in partnership with Calabrio and Business Systems, we’ll explore proven strategies for creating forecasts that not only anticipate customer needs but also drive operational alignment and flexible planning. Learn how to build scenario-based plans and deploy agile playbooks that allow your team to respond effectively to fluctuations in demand.
Carl Mills, Planning & Forecasting Specialist from Eurostar, and Jamie Airey from UK Power Networks will be joining Phil Anderson, CEO at The Forum, Scott Budding from Calabrio and Oli Stephens from Business Systems for this interesting and educational session.
This session will provide you with the tools to engage key stakeholders, set accurate expectations, and optimise performance, even in the face of volatility.
You’ll learn how to:
- Build accurate, agile forecasts that anticipate future demand
- Align operational strategies with forecasting insights to ensure consistency
- Prepare for operational challenges and navigate volatility with confidence
- Develop flexible playbooks to respond to changing business needs
Join us for an engaging discussion and gain practical strategies to maintain operational excellence during high-demand periods
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Host – Phil Anderson
The Forum |
Speaker – Carl Mills, Eurostar |
Speaker – Scott Budding, Calabrio |
Speaker – Oli Stephens, Business Systems |
Speaker – Jamie Airey,
UK Power Networks |