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Webinar: How Automation and AI Empowers Customer Experience at ALZA with CallMiner

Published on 04 December 2025

Webinar: How Automation and AI Empowers Customer Experience at ALZA with CallMiner

Thursday 4th December, 12pm

Event date: 04/12/2025 12:00 - 13:00 Export event

Discover how ALZA - the largest e commerce company in the Czech Republic, Slovakia, and Hungary - uses CallMiner’s OmniAgent to automate customer interactions and improve customer experience. In this session, Lenka Bartizalová will share real examples of how automation and AI help ALZA respond faster, reduce workload for agents, and deliver better service for millions of customers.

This session you will :

  • Gain insights into measurable CX improvements, such as faster resolution, higher customer satisfaction, and reduced operational bottlenecks
  • Understand how intelligent automation frees agents to focus on delivering better, more personalised experiences
  • Discover practical strategies for using automation and AI to scale customer experience to meet growing demands

Speakers

Chris Rainsforth
Director of Learning & Innovation
The Forum

Ian Robertson
Customer Operations Specialist
The Forum

Lenka Bartizalová
Head of Contact Centre
Alza

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team