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Webinar: Employee engagement in the Digital Era in partnership with NICE

Published on 03 December 2024

Webinar: Employee engagement in the Digital Era in partnership with NICE

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Event date: 03/12/2024 12:00 - 13:00 Export event

As the digital revolution continues driving change into the contact centre, and work life balance is vital to employees, its key that technology develops to support this.
 
In this session Graeme and Colin from NICE will showcase new and exciting WFM features that have been created to support agent and operational flexibility.
 
This will include;

  • Cognitive load schedule optimizer –create schedules that enable agents to remain focused and engaged.
  • Bring your own schedule – BYOS. Ability for agents to customise completely and guarantee a schedule that balances your work and home life in a post COVID environment.
  • Simulation: Simulate how that heightened awareness and concentration level will drive CSAT and productivity.

Speakers

Dave Vernon
Director of Membership & Best Practice
The Forum

Colin Field
Pre Sales Engineer
NICE Systems UK Ltd

Graeme Gabriel
WFO Solutions Consultant
NICE Systems UK Ltd

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.