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Webinar: Ditch the spreadsheets: modernise your front- and back-office planning in partnership with Anaplan

Published on 30 January 2025

Webinar: Ditch the spreadsheets: modernise your front- and back-office planning in partnership with Anaplan

Watch at your own pace

Event date: 30/01/2025 12:00 - 13:00 Export event

Increasing channel complexity, staffing shortages, growing cost pressure, and the rapid rise of AI are pushing front- and back-office operations – especially contact centres – to their limits. Yet, 80% of contact centres still rely on spreadsheets to manage all or part of their workforce capacity planning. 
Join us for this webinar to find out how to transform decades-old processes and discover how peer organisations are transforming their front- and back-office workforce planning to: 
 - Overcome channel complexity and manual processes to enhance efficiency and the customer experience 
 - Improve forecast accuracy and minimise over- and understaffing 
 - Boost collaboration with finance and HR to ensure your workforce plans align with your strategic goals and business demands 

Speakers

Phil Anderson
CEO
The Forum

Gaz Willott
Senior Customer Success Business Partner
Anaplan

Adam Rhodes
Principal Solution Consultant
Anaplan

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team