Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

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Virtual Best Practice Showcase – Quality & Operational Improvement

Published on 23 July 2026

Virtual Best Practice Showcase – Quality & Operational Improvement

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Event date: 23/07/2026 12:00 - 13:00 Export event

The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.

12:00 Introduction from Chris Rainsforth, Director at The Forum
12:05 Worldpay – hear how Back Office Quality was reshaped from centralised MI, developing AI to review complexity and completion against process and improving Knowledge Management.

HGS – discover how a learning programme was created and designed to build capability across the operation and as this is rolled out across the organisation is set to become the global blueprint for a unified training standard

12:35 Q&A
12:45 Session Ends

Webinar Recording

 

Jacqueline Spencer Awards Video

For more detail on the work she did in the Back Office Quality Automation

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team