Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

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Virtual Best Practice Showcase – Effective Technology Partnerships: Route 101 x Blackcircles

Published on 20 August 2026

Virtual Best Practice Showcase – Effective Technology Partnerships: Route 101 x Blackcircles

Thursday 20th August, 12:00

Event date: 20/08/2026 12:00 - 13:00 Export event

The Forum announced its Innovation, Partner, and Best Practice Award winners at the end of April 2026 and now comes the opportunity to understand “What” sits behind these award stories and what these Organisations, Teams and Individuals are doing to Raise Standards in their Customer Operations. The 2026 Best Practice Virtual Showcase brings together award‑winning teams, innovators, and industry leaders to share how they are raising standards in customer operations.

Route 101 x Blackcircles: this partnership focused on bringing several disparate systems (WFM, QA, Voice, Ticketing) into one Zendesk environment. Success depended on rethinking processes and challenging long standing ways of working. Access to the Zendesk Early Access Programme enabled them to help test, shape and influence features of the system.

Join us to hear more about:

  • What did they do and why?
  • What have they had to overcome & change.
  • What have they done since the award submission?
  • What are the key learnings from the award story?

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Categories: On-Demand Webinar Recording, Library, Strategy & Leadership, Awards Case Studies, 2026 Best Practice Showcase Virtual

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.