Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

All Live Case Studies Videos are available to all Forum Members. You will need login to gain access or register if you don't have a login.

 Once logged in they will appear on this page. Click on Read More to view the video.

Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Published on 02 December 2022

Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Alvaria Automate™ Attended and  Alvaria Automate™ Unattended allows centres to optimise normal and repetitive operational activities and automate error-prone tasks through robotic process automation (RPA) —improving accuracy, efficiency and consistency, while helping maintain compliance. 

Put an end to monotonous operations allowing agents to focus on tasks that are more valuable to your organisation with Alvaria Automate Unattended. Perform defined actions quicker and on a more consistent schedule without human intervention — making it easier for your organisation to become more profitable, flexible and responsive.  

Enable your workforce and robots to work side-by-side to take on and administer routine and mundane tasks — making it easier to accomplish more while enhancing both the customer and employee experience and ongoing organizational growth with Alvaria Automate Attended. 

Learn more about how to optimise your contact centre with RPA https://www.alvaria.com/en-gb/products/call-centre-automation-and-analytics/robotic-process-automation-call-centre
 

Comments (0)Number of views (2916)
Print

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team