Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

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LV= 2014 Case Study - Planning to be Britain’s best loved insurer

Published on 27 April 2014

LV= 2014 Case Study - Planning to be Britain’s best loved insurer

Discover how LV=’s transformational planning approach has removed workplace siloes, engaged staff and delivered remarkable customer service, while saving the business £1.1 million.

Collaboration has been the key for LV=’s general insurance (GI) planning teams, in helping the business with its vision to be Britain’s best loved insurer. Steered by an experienced and consultative management team, they have implemented a central, closed-loop planning process that creates a clear line of sight – from the five-year plan to 15-minute intervals – and sizes the cross-skilling required between Claims, Sales and Service. The team plan for volatility and peak demand through a suite of people-friendly initiatives – including homeworking, bankable hours and lifestyle shifts, as well as Surge Planning, Fit4Peak and the Sales & Service Taskforce. LV= has seen overall 83% employee engagement (8% above benchmark), £1.1m operational savings, a 20-30% increase in claims service levels and a sector-beating 86% customer satisfaction score.

Read the full case study here

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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Awards Case Studies

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