Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

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2026 Case Studies Guide

Published on 09 June 2026

2026 Case Studies Guide

This guide provides a complete review of this year’s Award Finalists, highlighting the ideas, innovations and practical improvements that are helping organisations raise standards in customer operations. From transformational change programmes and new ways of working to data-driven decision making and customer-focused innovation, each example demonstrates how organisations are turning challenges into measurable outcomes. Learn from what others have achieved. Reflect on what it means for your organisation. Take at least one idea you can put into practice today.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team