Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

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2020 Planning Case Study: Collaborating to improve Planning at North East Ambulance Service

Published on 26 September 2020

2020 Planning Case Study: Collaborating to improve Planning at North East Ambulance Service

In an extremely volatile and sensitive working environment, see how a team was able to introduce a long-term forecasting and capacity planning process to improve performance and tactical planning.  Working in collaboration with key stakeholders to ensure that all activities were in the capacity plan, including training and recruitment, this have meant trust in the plan and focus on the long-term.

  • Understanding the challenges of planning for emergency 999 and 111 phone lines and how to ensure that service levels are really met.
  • Learn how stakeholder were engaged to ensure that they trusted and bought into the plan.
  • See planning best practice principles introduced into a highly complex, non-typical contact centre environment.

This story will inspire planning analysts, managers and business leaders, who want to explore new approaches to planning for colleagues, stakeholders and external customers.  

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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Awards Case Studies

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.