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Published on 25 April 2016

2016 Innovation & Transformation Awards: The Lamp: helping us care for every life we touch at North East Ambulance Service

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The Lamp is bringing people together, a vehicle for knowledge sharing, from medical symptoms, to schedules or multi-media training. In just 3 months, with no budget, a team leader and project assistant took ownership and launched the initial SharePoint portal. By recognising the difficulties faced in front line roles, listening to feedback and making things easier, it’s helped the trust deliver a safer service, better patient care and £400,000 savings. Furthermore, service levels are up from 93% to 98%, against a national average of 91% for 111 services. The Lamp is fully auditable and offers insight on frequency of usage. Strong engagement means the system is accurate & up-to-date. Creativity and the drive to deliver the best possible patient care has seen the system be embraced across the 350FTE control centre in 3 sites.

Key Results

3% reduction in operating costs by stabilising AHT
Reducing patient serious incidents by 79% in one year
600+ procedures, memos and documents launched & ready within 3 months
Enabled 50+ surgeries to be supported out of hours to support patient care

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