2020 Awards Finalists - Innovation & Transformation

Gain recognition for change in the business and culture with tangible step-change in working practices and performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. All finalists will be presenting at our Customer Strategy & Planning Conference 2020.

See the 2020 finalists: Innovation Awards - Team Best Practice - Supplier & Client 


Recognise, acknowledge & celebrate


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Chatbots are transforming the online sales journey at AA Ireland

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Planning: Keeping ahead of the change curve in travel at Jet2

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How omni-channel transforms customer experience in retail at Clarks

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AI & process transformation at pace and scale
at Openreach

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Customer closeness & the ‘advisor of the future’ at The Very Group

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Building a culture of wellbeing: Dashboards & coaching at L&G

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Transforming sales: Joining together for the customer at RS Components

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Speech Analytics: Quality and customer experience at VitalityHealth

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Transforming Back Office for clients & colleagues
at L&G

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Confidence in planning transforms the operation at Yorkshire Ambulance Service

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Onboard training from London To Inverness
at LNER

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Planning as a strategic capability for the business at Sky

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Planning & Insight: The heart of an improvement culture at Three Ireland

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Planning transformation and Systems Thinking at LV= General Insurance (LV= GI)

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Strategy & budget planning join up the business
at RSA

Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

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Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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