2020 Awards Finalists - Innovation & Transformation

Gain recognition for change in the business and culture with tangible step-change in working practices and performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. All finalists will be presenting at our Customer Strategy & Planning Conference 2020.

See the 2020 finalists: Innovation Awards - Team Best Practice - Supplier & Client 


Recognise, acknowledge & celebrate


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Chat & chat bots as effective sales methods at The AA Ireland

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Innovation and transformation in the travel industry
at Jet2

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Delivering a true omnichannel customer experience
at Clarks

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How Openreach have created a culture of innovation and improvement

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Customer closeness & the ‘advisor of the future’ at The Very Group

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Transforming performance with new coaching dashboards & metrics at L&G

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Customers at the heart of sales
at RS Components

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The 3 pillars of quality & continuous improvement at Vitality

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Putting customers & colleagues at the heart of the ‘back office’ at L&G

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Transforming emergency response with demand-led planning

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Planning for the first fleet of new trains in 30 years at LNER

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Innovation and fresh thinking in planning
at Sky

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A culture of innovation in planning & insight at Three Ireland

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Planning transformation and systems thinking
at LV=

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Strategic planning end-to-end, across the business at RSA

Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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