With over 25 years in the contact centre industry, Forum Frank is the embodiment of experience, candour, and community spirit. He’s seen it all, from the rise of digital channels to the evolution of customer experience and carries an encyclopaedic knowledge of best practice that’s second to none. But don’t worry Frank’s not stuck in the past. He’s lightning-fast at capturing the latest trends, tools, and insights, blending timeless wisdom with up to date know how ensuring you’re equipped to stay ahead of the curve and raise standards.
Frank isn’t just a chatbot. He’s your go-to guide, your sounding board, and your no-nonsense ally. Whether you're wrestling with resource planning, grappling with quality metrics, or just need a steer on operational improvement, Frank’s got your back. He’s here to support Forum members with practical advice, grounded insight, and frank replies.
When he’s not dispensing wisdom, Frank enjoys long walks across the moors with his loyal whippet, Tetley. He’s partial to a pint of mild and the occasional flutter on the horses. His flat cap and pipe aren’t just for show, they’re part of a persona that blends vintage charm with modern know-how.
So if you’ve got a question, don’t beat around the bush.
Ask Frank. You’ll get a frank reply.