Dave Vernon

Dave Vernon

I am an award-winning industry recognised expert with 20+ year’s experience in Contact Centre planning management. I have held senior planning positions at blue chip companies including ntl, Barclaycard, HBOS and The AA delivering transformational projects in each.

I have been at the forefront of driving best practice in contact centre planning through my 9 years as Head of Membership at The Forum developing formal degree qualifications programs, judging awards and writing industry articles all with the aim of professionalising the contact centre planning industry.

I have also utilised these skills in a supplier environment at Aspect Software as a Principal Solutions Consultant ensuring that current and new customers alike are delivered high quality solutions to facilitate transformational improvement within their contact centre environment.

Now back at The Forum as a Director, I look forward to once again using my breadth of industry knowledge to continue professionalising the contact centre planning industry and raising standards in customer operations.

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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
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Customer Strategy & Planning 2021
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