Dave Vernon

Dave Vernon

I am an award-winning industry recognised expert with 20+ year’s experience in Contact Centre planning management. I have held senior planning positions at blue chip companies including ntl, Barclaycard, HBOS and The AA delivering transformational projects in each.

I have been at the forefront of driving best practice in contact centre planning through my 9 years as Head of Membership at The Forum developing formal degree qualifications programs, judging awards and writing industry articles all with the aim of professionalising the contact centre planning industry.

I have also utilised these skills in a supplier environment at Aspect Software as a Principal Solutions Consultant ensuring that current and new customers alike are delivered high quality solutions to facilitate transformational improvement within their contact centre environment.

Now back at The Forum as a Director, I look forward to once again using my breadth of industry knowledge to continue professionalising the contact centre planning industry and raising standards in customer operations.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
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PO Box 173
High Peak
SK17 1DL

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