Chris Rainsforth

Chris Rainsforth

Chris is an award winning Contact Centre professional who has worked within the Industry for over 25 years, holding leadership roles in Operations, Planning, Training and Quality.  Working for a number of years at npower where his last role was Head of Operational Insight – utilising quality, interaction analytics and customer feedback data to drive an improved customer experience.
He originally worked with the Forum between 2013 – 2017 and had a pivotal role in creating and growing our Quality & Customer Experience Forum alongside supporting our members and delivering training & events.
Passionate about Customer & Employee experience he has spent the last 5 years supporting Verint’s customers across the globe to deliver Best Practice Operations working with the WFM practice focusing on front office & back office planning and management as Head of Operational Management Best Practice.
He re-joins the Forum as a Director to develop further our Best Practice programmes, Learning and Development offerings and support our members.


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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
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Customer Strategy & Planning 2021
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