The Forum Awards

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2020 Innovation & Transformation Award Finalists

Our coveted Awards showcase organisations that are leading the way, engaging customers and creating a great place to work. Let these team inspire you and enter yourself in 2021. The winners were announced on Friday 11th September 2020.

The over all 2020 Innovation & Transformation Of the Year Award was given to Openreach
 - Award for Innovation at Pace: Openreach
 - Award for Enterprise Planning: Yorkshire Ambulance Service
 - Award for Collaborative Culture: Three Ireland
 - Award for Continuous Improvement: Sky
 - Award for Business Process: Legal & General Group Protection
 - Award for Customer & Colleague: Jet2 Holidays

You can view the case studies and presentations for each finalist using the links below. Full citations for each winner are at the bottom of the page
How chat bots are transforming the online sales journey at AA Ireland

How omni-channel transforms customer experience in retail at Clarks
Planning: keeping ahead of the change curve in travel at Jet2

Transforming the back office for clients & colleagues at Legal & General
Building a culture of wellbeing: dashboards and coaching at Legal & General
Planning training onboard from London to Inverness at LNER

Planning transformation and systems thinking
at LV=
AI & process transformation at pace and scale in Openreach.
Transforming Sales: joining together for the customer at RS Components

Strategy and budget planning join up the business
at RSA
Planning as a strategic capability for the business at Sky

The Customer Closeness Centre: releasing innovation at The Very Group
Planning & insight: the heart of an improvement culture at Three Ireland
Speech analytics for quality & customer experience at VitalityHealth
Confidence in planning transforms the operation at Yorkshire Ambulance Service