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Partner Article: Is collecting debt in large volumes on the horizon?

Published on 08 December 2020

Partner Article: Is collecting debt in large volumes on the horizon?

Is collecting debt in large volumes on the horizon? Aspect is a leader in the outbound dialer market with contact capabilities that power automated, compliant campaigns, that help you send the right message at the right time – which helps improve collection activities.  

Multinational retail bank, BAC Credomatic, has achieved the following results:   

  1. Improved efficiency of self-service interactions 
  2. 30% of transactions completed outside of business hours 
  3. 12% increase in digital collections 

CVS experienced the following results with Aspect outbound solutions 

  1. 35% improvement in average handle time 
  2. 54% improvement in average call work  
  3. 67% improvement in abandonment rate 
  4. 74% improvement to the average speed of answer  

Learn more about how Aspect outbound solutions can improve your collections activities. 

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Author: Leanne McNamee

Categories: Library, Partner News


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