Forum Heroes

Our Heroes are outstanding customer professionals, with exceptional personal contribution in developing professionalism and best practice.


2021 Hero Awards

Published on 23 April 2021

2021 Hero Awards

Forum Hero awards were presented to three outstanding customer professionals, active in our Customer Strategy & Leadership Forum, recognising their exceptional personal contribution in developing professionalism and best practice. They join our growing rank of heroes, reflecting excellence at all levels in our profession.

The 2021 Heroes are: 

Jas Thiara, Head of Group Planning & Scheduling at Severn Trent Water
Jas has taken his team on a journey, looking to embed planning principles in all areas of the business, including field and contact centre work and is always encouraging his team members to develop their skills.

Gabi Stedman-Braun, Performance Manager at DAS
Gabi  is a key member of our growing Quality Network and specialist learning programmes, using this to great effect in championing her new framework for Quality and Customer Experience across the business.

Benedicte Frew, Head of Distribution Planning & Strategy at Skipton Building Society
Benedicte has evolved one of the Best-in-Class teams in our Standards Benchmarking programme and developed an outstanding partnership with their supplier NICE.  A true role model for planning, and central to the team’s ongoing commitment to excellence.

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