Awards Judging Panel 2021


Lorna Norris

Published on 04 September 2019

Lorna Norris

Lorna Fretwell, Head of Planning for BGL Group

Lorna is responsible for multi-functional planning reaching across inbound, outbound, web chat and digital innovation/AI. She has over 20 years’ experience in contact centres, and won one of our Hero Awards in 2019.

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Author: Leanne McNamee

Categories: Conferences, 2020 Judges, 2021 Judges

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