The Forum Awards

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Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

The Forum Awards shortlist for 2021 has been announced. See the finalists here. We are accepting entries for the 2022 Awards. 

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Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.

Entries open

Enter your team or 
transformation to gain 
recognition for your success

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Shortlisting calls

Meet virtually with 
practitioners and experts to tell them how
you have achieved your success

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Awards Gala

Winners are announced 
in our fabulous gala 

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Finalist judging

Virtual judging makes this quick & easy.
Judges only visit on-site for the 
transformation awards

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