2021 Awards Shortlist

We are delighted to announce the shortlist for the 2021 Awards. This is a wide range of businesses and professionals. This has been a great year for teams and individuals to show their value and shine. Click on the links below to see the 2021 shortlisted finalists


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Your journey of recognition starts here. Open to all professionals in the customer contact industry - showcase your success in 
embedding or forging ground-breaking new approaches.



About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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