2020 Awards Winners & Finalists - Quality & Improvement
Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.
The Awards were presented on Friday 11th September 2020
- Manager of the Year: Kevin Richardson, William Hill
- Team of the Year: Motability Operations
- Team of the Year: npower
You can view the case studies and presentations for each finalist using the links below. Full citations for each winner are at the bottom of the page.
Recognise, acknowledge & celebrate