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The Forum Awards

Your journey of recognition starts here

2020 Awards Winners & Finalists - Planning

Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. The Awards were presented on Friday 11th September 2020

Individual Awards

- Rising Star: Joann Kotze, RSA
- Analyst of the Year: Lisa Holt, Severn Trent Water
- Analyst of the Year: Jennifer Allan, Sky
- Manager of the Year: Mark Brown, Virgin Media

Team Awards

- Field Planning Team of the Year: Severn Trent
- Real-time Team of the Year: RSA
- Team of the Year: LV=