Virtual Networking Group for Planning

2nd February 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

2nd February 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Field

2nd February 2021, 10:45 - 12:15

This group discussion will focus on planning for field services, providing an opportunity to dig deeper into specific challenges and broader issues.

Virtual Networking Group for Rail Industry

2nd February, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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