Business Systems

Business Systems

Contact: Amanda Sibley
T: 0208 326 8326

462 London Road, 

Business Systems specialises in providing mission critical Enterprise Communications Solutions, providing Monitoring & Compliance and Workforce Engagement Management technology along with the underlying Cloud Communications software and infrastructure. 

Our professional services team work closely with customers such as Bulb Energy, Royal London and UK Power Networks. We represent organisations such as
NICE, NICE inContact and Calabrio as well as developing our own technology. Our solutions range from:

  • Workforce Management
  • Cloud Contact Centre as a Service (CCaaS)
  • Call Recording
  • Speech Analytics
  • Robotic Process Automation
  • Unified Communications as a Service (UCaaS)
  • Back-Office Workforce Optimisation
  • Quality Monitoring

Case Study Links

On-Demand Partner Videos

  • BSL Top Tips Video Series – Preference Based Scheduling. Watch now
  • Free Webinar – Top Challenges Contact Centres Face Around Scheduling & Forecasting And How To Overcome Them. Watch now
  • Free Webinar: A Journey Worth Taking Sponsored By Business Systems. Watch now


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
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High Peak
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