Business Systems

Business Systems

Contact: Amanda Sibley
T: 0208 326 8326

462 London Road, 

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres. Throughout our 30+ years of providing technology in this market, we’ve built an impressive reputation for implementing best-fit solutions and processes to unlock effective answers to customer and employee challenges. Our solutions range from: 

  • Call Recording and Call Data Management 
  • Analytics of Customer Interactions and Feedback 
  • Cloud Contact Centre Solutions 
  • Back Office Workforce Optimisation 
  • Workforce Management 
  • Quality Monitoring 
  • Robotic Process Automation 

We represent some of the most recognised global innovators in the industry (NICE, NICE inContact, Redbox, Calabrio) as well as developing our own technology.

Watch 2020 Conference Technology Showcase Presentation

Read about our Equiniti Speech Analytics partnership

Read about our Equiniti WFM partnership

Read about our partnership with Zen Internet


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2021
26th - 30th April, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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