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Welcome to our jobs page.  

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In association with

Resource & Delivery Scheduler

30 June 2020

Resource & Delivery Scheduler

Glasgow

Purpose of Job

  • Complete review of weekly delivery and provide recommendations for future solutions.
  • To proactively monitor and report on real time delivery against plans, taking appropriate actions to address non-adherence and potential service issues
  • To support the generation and maintenance of Advisor Schedules and Capacity Plans
  • Complete administrative tasks assigned to the Service Delivery Function

Key Responsibilities 

  • Responsible for generation and day to day maintenance of advisor schedules
  • Responsible for the generation and maintenance of Capacity Plans including break optimisation
  • Scheduling of all offline activity for advisors in line with Kura and Client Models
  • Ensure intraday reporting is completed accurately
  • Complete post day analysis on main KPIs and performance of teams and provide robust updates to the business
  • Monitor and maintain adherence to schedules in real time
  • Intervention and recommendation to the operational teams when performance varies from forecast.
  • To review and optimise resource position in-day to ensure delivery is achieved
  • To update, track and maintain the holiday requests, attrition and shrinkage in IEX and the Weekly Headcount document
  • Maintain Department Mailbox within agreed SLAs
  • Add all new starts to IEX in line with BAU process

For more Information or to apply email Linda.smith@weaekura.com

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